HSHS Privacy Policy
Last Updated: 31-10-2025
At Sisters Health System (HSHS), we are committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, hshsmychart.org, and any related sites or services. By using our website, you consent to the data practices described in this policy.
Information We Collect
We collect information that you voluntarily provide to us and data collected automatically.
Personal Information You Provide: This includes information you enter on our site, such as when you fill out a contact form, request an appointment, sign up for a newsletter, or use our patient portal.
This may include your name, email address, phone number, date of birth, and limited health information necessary for your request.
Automatically Collected Information: When you visit our site, we automatically collect certain data through cookies and similar technologies.
This may include your IP address, browser type, operating system, access times, and the pages you viewed. This information helps us improve website functionality and user experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our website and services.
- To schedule appointments and respond to your inquiries.
- To send you administrative information, such as updates to our policies.
- To send promotional communications, such as newsletters or health tips, if you have opted in to receive them. You can opt-out at any time.
- To improve our website, services, and user experience.
- For security and fraud prevention.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, so long as they agree to keep this information confidential.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
Protection of Health Information
When we collect, use, or disclose your protected health information (PHI) as a healthcare provider, we are governed by the Health Insurance Portability and Accountability Act (HIPAA).
Our HIPAA Notice of Privacy Practices, which you receive upon becoming a patient, describes those practices in detail and supersedes this general website policy where applicable.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request the deletion of your personal data.
- Object to or restrict certain processing.
- Opt-out of marketing communications.
To exercise these rights, please contact us using the information below.
Data Security
We implement a variety of security measures, including administrative, technical, and physical safeguards, to maintain the safety of your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
Contact HSHS
For non-urgent, system-wide questions, you can contact their corporate office.
- Main Corporate Office Phone: 217-544-6464
- Address: 4936 LaVerna Road, Springfield, IL 62707-9452
- Website: www.hshs.org